FAQ

Our main markets are currently the UK, Germany and the Netherlands. Of course, if you are outside of these three countries, you can contact us by email for manual orders: support@wildtempt.com

Customized toys will be dispatched from China. Some of the goods are located in the warehouse in Hong Kong. We are currently also laying out overseas warehouses in major markets.

After you click to place your order, we will make a final confirmation in two days time (within these two days, you can make order cancellation without any reason).

After two days, we will officially ship your order. Items generally take 7-12 working days to ship to the UK, Germany and the Netherlands regions (please be assured that we are always working on shortening our logistics time).

Please note: Except for special holidays, our warehouse staff will be closed on weekends and will not handle shipments.

The package will ship from China, your order should arrive 10-15 days after being shipped (This is only an estimate of transit time if there are no delays, and actual shipping times may vary.).

We ask that customers please allow up to 30 days on all international orders.

After your shipped, tracking information will usually be updated in 24-72 hours.

You could check it on this website: https://www.17track.net/ If you still cannot check your tracking information, then contact us and we will assist you.

Please note: Tracking information is typically updated daily. However, there may be a few days' delays in updates while the package is in international transport (from the international logistics to local logistics). Please be aware of this when placing your order!

As we offer a flat rate shipping option, we do incur some losses on shipping costs. We reserve the right to choose the most cost-effective shipping method, while also taking into account the timeliness and stability of the carriers. We retain the right to select shipping carriers at any time.

We understand the need for discretion in our shipments and we make every effort to make sure your privacy is protected.

Your order will arrive in a simple box.

There is no mention of Toys on the outside of the box.

We offer a range of secure and convenient payment options to ensure a smooth shopping experience. You can easily complete your purchase using:

PayPal: A highly secure and widely trusted method for online shopping. Signing up for a PayPal account is simple and provides robust buyer protection on your orders.

Debit Cards: Including Visa Debit, Mastercard Debit, and Maestro, processed securely via PayPal.

Major Credit Cards: Such as VISA, Mastercard, American Express, and others, processed securely via PayPal.

Even if you don't have a PayPal account or prefer not to log in, you can still use the PayPal gateway to process your debit or credit card payment. Simply select the PayPal option at checkout, and then choose to pay by card without needing to log in or register a PayPal account. It's a quick, secure, and hassle-free way to pay directly with your card.

We are continuously working to expand our payment options to offer you even more flexibility and convenience in the future. Please check back for updates!

If you have placed an order and wish to cancel it, you must notify us immediately. You must email us at support@wildtempt.com.

Since each of our toys, especially custom toys, are handmade to order, it is virtually impossible for us to resell your toy once it has been made. Cancellations of completed but unshipped orders will be subject to a 20% production and restocking fee.

If you decide to cancel your order, please contact us immediately. If your order has not yet begun production, we can cancel it. In addition, we have a two-day ‘order cancellation period’ where you can cancel your order within two days of placing it, in which case we do not charge a production or restocking fee.

If the product has already been shipped, we cannot issue a refund. Once your order has left our workshop and is in transit, it cannot be cancelled.

In this case, you must notify us within two days of placing your order. You must contact us by email at support@wildtempt.com.

If your order has been customised, we will not be able to change it for you.

If your order has not yet been dispatched, we can update the delivery address for you directly. In this case, you must notify us immediately (48 hours) or you can send an email to support@wildtempt.com

If your order has already been dispatched, we recommend that you contact your local carrier to update the delivery address as soon as the parcel arrives in the destination country.

Once the parcel has been dispatched, it is in transit and we are unable to change the address as this is beyond our control. Therefore, please note that we do not offer reshipments or refunds for parcels that cannot be delivered due to an incorrect address.

If your package is marked as delivered but you haven't received it, we recommend taking the following steps:

1. Contact the Carrier: First, reach out to the shipping carrier to verify the delivery status. Sometimes packages are marked as delivered prematurely, or they may have been left in a secure location like a porch or a neighbor's house. Ask the carrier for any additional details they can provide.

2. Check with Neighbors: If you live in an apartment building or a shared space, it's possible the package was delivered to a nearby address by mistake. Ask the carrier ang checking with your neighbors could help locate the package.

3. Obtain Proof of Loss: If the package is confirmed lost, request a written proof of loss from the carrier. This document will be important for any further steps.

4. Contact Us: Once you have verified the loss with the carrier and obtained the necessary proof, please contact our customer service team with the details. We will work with you to resolve the issue, whether it involves sending a replacement or other solution.

5.If my package is lost or stolen? While this is extremely rare, there is a possibility that your package could be lost or stolen during transit. We strongly encourage all customers to provide a secure location for delivery. If your address is not secure, or if you live in an apartment or a place where multiple people may have access to your package, we recommend upgrading to UPS and selecting a UPS pickup point for delivery. If you need assistance with this option, feel free to contact us for more information.

Please note that we do not provide shipping insurance for any orders.

Unfortunately, we do not cover replacements for items lost due to theft. Please ensure your delivery location is safe and reliable.

We understand how frustrating this situation can be, and we're here to help ensure that your issue is resolved as quickly and smoothly as possible.

Due to the nature of our products, we do not allow returns or exchanges.

However, if you have any questions about our toys, please contact us prior to purchase and we will provide you with additional pictures.

As each toy is unique, the colours may vary slightly from the product image. Please note that these products are handmade and there may be slight differences between each toy.

If you find any defects in the product, please contact us within 72 hours of receiving the toy and provide us with relevant pictures or videos. We will endeavour to find a suitable solution for you.

One of the most common mistakes customers make is ordering the wrong size toy.

We do not accept returns due to a customer misjudging the size of a toy; please pay close attention to the specifications of the toy at the time of ordering.

The specifications for each toy are listed on the product page for each toy.

If you have any questions, please contact us before placing your order.

Any problems with an order must be reported to us within 3 days of the delivery date. Please provide a picture or video illustrating the problem. We will investigate upon receipt of your email and respond within 48 hours. Any issues must be reported within 3 days or we may not be able to fulfil requests for replacements, lost items etc.

We do not accept returns for other products or refunds. For product defects or order discrepancies, please contact us at support@wildtempt.com

No, you can only use one coupon code per order.

Each of our toys is handmade, and because silicone is liquid before it cures, even toys of the same colour will have slight variations. No two toys are 100% identical. You may notice colour differences or slight marks on your toy that are not found on other toys. This may be due to slight variations in the moulds we use, which affect the texture and colour effect of the toy.

Our colours are hand blended in batches. When a batch of colours runs out, we will re-blend new colours, which will be similar to the previous batch, but not identical.

Our moulds expand, shrink or wear slightly over time and we regularly renew our moulds, this may result in slightly different sizes of toys from batch to batch. These differences are usually negligible. The dimensions provided on each product page are for reference only and the actual size of the toy may vary by up to 5mm.

About In-Stock Toys. Toy colours may vary slightly from the product image. For various reasons, toys may have minor marks, colour variations or other features not shown in the product images. Any major defects will be noted on the product page, so please be aware of this before ordering.

Please keep in mind that these are handmade products and slight variations between each toy are to be expected! Thanks!

Since the toys themselves are made of silicone, we would recommend using with water-based lubricants. We don’t recommend a specific brand because everyone is different and what we may prefer others may not.

If you have any questions, please feel free to contact us via email (support@wildtempt.com).

You can also contact our customer service team via Twitter (@WildTempt).

We will get back to you within 48 business hours (business hours do not include weekends or holidays).

Thank you for your patience.